docdata payments#

Introduction#

docdata payments (www.docdatapayments.com) is specialized in safe Internet pay methods and is taking care of the payments of the customers of myshop.com. The system is completely integrated with the order administration of myshop.com. It is possible to view directly which order has been paid from myshop.com. The online payments includes credit cards, an once only collection, Rabodirect pay, Internet banking, transfers and pre printed giro card. The payment status will be kept up to date automatically in the order administration of myshop.com. For example: an once only collection will be shown first as 'ordered' in the order administration, when the payment has be done it will be changed automatically after some days to 'paid'.

docdata offers four payment possibilities, a standard format could be a payment method for the following kind of payments:

  • iDEAL
  • credit card (Visa and Mastercard)
  • once only collection
  • transfer

To sign in#

To add the pay services of docdata payments you have to conclude a contract with docdata payments.

The following steps have to be taken:

After passing through the mentioned procedure docdata payments will sent a code (merchant_id). This code has to be filled in the screen of pay methods of myshop.com. The pay method is now available in the shop.

You can find the expenses for docdata payments here.

Keep in mind that PaySquare needs about 10 days to prepare credit card payments. For questions about the payment services you can get in touch with the contact person of docdata payments, Esmeralda Hop (030-2193890, sales@docdatapayments.com).

Terminate contract#

If you do not want to use anymore the services of a payment provider, for example if you end your webshop at myshop.com, then you must terminate your contract with the payment provider by yourself, myshop.com will not do this for you.

Tab page payment method#

With payments of docdata payments it is important to know how the different pay methods are used. By iDEAL, credit card and once only collection there will be a verification, however, with credit card and once only collection this is not 100% watertight. Most of the customers are delivering after customers have done the payment by one of these methods. By the other payment methods (transfers and pre printed giro card), the possibility of customers who are not paying is larger, because they have to do an extra action, namely transferring the money or fill in the pre printed giro card. In the last two cases it is advisable to wait with delivering until you have received the payment (you can control this by the back office of docdata payments). See order management too.The next options are available:

Description
The text which you have to fill in here , will be shown on the pay method screen in the order process.

Merchant name
This is the code which docdata payments have sent. This code provides the right linking to the docdata payments account.

Customer pays transaction fare
With this option it is possible to show if the charges of the payment method which has been chosen, have to be included in the complete transaction amount of the customer. The complete amount will be shown to the customer, with the fare of the pay method in brackets. The transaction will be completed by docdata payments Payment Services. Exceptions are the payment methods which are directly booked to the account of the shopkeeper, like Wallie and PayPal.

Payment possibilitiesdocdata payments offers the option to show payment possibilities by from you defined ranges of the order amount. For example, you can offer the payment option of credit card only when the total amount is above the €200.

Payment period
The fields payment period, first reminder and second reminder are used by docdata payments to sent automatically reminders to the customer. These reminders are only sent when docdata payments back office is configured properly and the payment has not arrived at the indicated point of time. By activating the account the configuration has already be done, but that can be changed. When a customer pays after he has received one of the reminder e-mails, the orders in myshop.com will be handled as is usual.

The field 'payment period' contains the number of days after the customer have to pay. If this field is not filled in, the default value of fourteen is hold.

First reminder
This field contains the number of days after expiring of the payment period. After this, the customer will receive a payment reminder. If this field is not filled in, the default value of one is hold. When the default value is zero, no first reminder will be sent.

Second reminder
This field contains the number of days after expiring of the second payment reminder period. After this, the customer will receive a payment reminder. If this field is not filled in, the default value of twelve is hold. When the default value is zero, no second reminder will be sent.

Display payment page in
Here you can make a choice between:

There are two options to display the payment page of the payment service

  • in the same screen. With this setting the payment page of the payment service will be displayed within the same page in which the shop is displayed. It is important that for example the iframe in which the shop is be displayed is large enough to display the payment page justly.
  • in a new screen. This is what we advise. The payment screen will be displayed in a popup and the website/web shop page can be seen underneath

Payment profile
Here you can select the payment profile which you want to use for the payment method. myshop.com customers can select at the backoffice of docdata the profile of ´everything´. To do this, you must select the option ´standard´ (radio button). If you created several payment profiles, for example credit card and iDEAL, then you can select the second option and fill in here the name of the payment profile which is set up at docdata.

Payment page title

When the customer watches the selection screen (within the ordering process), he can fill in by each payment method which have been set up a title and a text. In this screen he can fill in the title. It is also possible to include a logo of the payment method, click here for an example to set up this.

Payment page text

This screen contains the text of the payment method and here you can also show pictures or links, click here for an example to set up this.

Tab page actions#

You can change the settings of an action by clicking on that action or by clicking on the 'pen' icon. By clicking on the paper basket you can remove the action. By clicking on the button 'add action' you can add a new action.

Standard configuration docdata payments Back Office#

The docdata payments Back Office you will find here
(https://backoffice.tripledeal.com/ps/com.tripledeal.paymentservice.backoffice.Login).

When docdata payments provides you your account, the back office will be configured in the following way, (for a proper functioning of the order management of myshop.com is it important not to change these settings).

View/Edit Merchant profile

  • return url success = http://$domain$/orderupdate/?state=success&ref=
  • return url canceled = http://$domain/orderupdate/?state=canceled&ref=
  • return url error = http://$domain$/orderupdate/?state=error&ref=
  • return url pending = http://$domain$/orderupdate/?state=pending&ref=
  • return url update = http://$domain$/servlets/ProcessOrderUpdate?state=update&ref=

Edit Payment Profiles:

  • Everything, all pay methods which have been marked on the docdata payments registration form

Mail Menu:

  • Enable No Payment Mail = Yes
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