Order management#

Via this screen you can manage all placed orders. Management is defined as follows:

  • Consult the state of the payment
  • Consult the order and change it
  • Search in orders
  • Generate invoices, vouchers and labels
  • Send pay reminders and other messages(maximum 5 times per occasion for basic subscriptions and 25 times per occasion for professional subscriptions)
  • Print affiliate overviews - if activated -
  • Export order data to Excel or XML
  • Delete orders

Pay state#

In case an order is paid through a payment provider, the state of payment is reported to myshop.com. Also every change of the state of payment is reported to myshop.com.

Pay state Description
started The payment is activated by the payment provider.
considered_safe The amount of money is collected and the drawback period is expired. The article can be delivered.
closed_expired payment closed. The last exhortation period of 14 days are passed and the state of payment was 'started' - only for DocData Payments -
closed_canceled Payment closed. The customer has canceled the payment.
charged_back Payment closedThe customer has claimed the amount back - only for DocData Payments -.

For more information about the DocData Payments state of payment you can consult the DocData Payments documentation.

In some cases the report can not be processed. By the link 'consult state of payment' in the order detail screen the state of payment can be requested at DocData Payments on-line.

State of the order#

As soon as an order or proposal is placed it is added to order management.Order management heavily depends on the adjusted method of payment.

State at including in order management Entity
temporary The order is offered to the payment provider but the payment is not finished. Practice learns that many customers break off payment halfway. Sometimes payment is finished later on - for example after a reminder e-mail - , in some cases a new order is placed - with a new order number -.However the shop owner receives a message - more info order process- . In case the order is still finished, the state is adjusted.
paid If the order is paid with a 'direct pay' the state 'paid' is assigned immediately. This means that the payment is given the state considered-safe.Paying methods of this category are: iDEAL, creditcard and PayPal. In case of creditcard payment the customer can without giving the reason ask the bank to give his money back - storneren- .
ordered All other orders for which the order process is completed receive the state 'ordered'. This moment the money is not collected yet.
proposal Proposals get the state 'Proposal'
canceled Orders whereof the order process is cut off by the customer get the state 'cancelled'

After an order is included in order management its state can be monitored.A shop owner can give the indication if an order is paid for, delivered or canceled.

Order management offers extended means for searching. By means of the search block on the left side you can search for all kind of order data combinations.If you click on the column header of the order overview the list is sorted alphabetical. Click again and the sorting order is reversed.

Order export#

To export all order data to Excel or XML, you first select the orders you want to export. Then you select the action: export to excel or XML. After executing the export function an e-mail is sent to your e-mail address. You can adjust this address using Tab 'welcome', 'change company data' The exported file can be used to produce mail-merge labels, invoices and vouchers - more info -. Also refer to structure XML file.

Consult state of payment#

As an additional check the state of DocData Payments payment can be consulted online using the link 'consult state of payment'.Abbreviations applied within this screen

  • par = amount of order
  • prf = amount received by DocData Payments
  • tpci_fixed = fixed costs, to be paid to DocData Payments
  • tpci_var = variable costs, to be paid to DocData Payments

Invoices, vouchers and address labels#

Using the colomn best/fact/pak/adres invoices, vouchers and address labels can be produced. The applied abbreviations:

  • best = order confirmation
  • fact = invoice
  • pak = voucher
  • adr = address label

On the voucher the article number is given as a barcode with code 39. Code 39 is the most common code method for barcodes. Because the character set of code 39 only contain capitals, small letters are converted to capitals. More information about barcode is to be found on the web site of EAN-UCC.

Mark: prevent the printing of the header and footer on the page by switching it off on the 'page setup' of the browser. With the margin setting the page can be positioned proper on your note-paper.

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