Frequently Asked Questions#

Below there is a list of frequently asked questions and answers by categories, with links that go to more detailed information. Do you still have unanswered questions, which in your opinion need to be hearing? Please mail us at:


  • Question: I have a trial, do I start if I register a subscription? Do I have to re-start a subscription if I have registered (and have a trial) ?
    1. Answer: You do not/that is not necessary, you keep the same account. By/upon registration, only the payment options activated. All settings and all your changes will remain as they are.
  • Question: Which subscription is right for me?
    1. Answer: The type of subscription you need depends largely on the payment options you would like to offer to your customers, the payment options you want your customers to have/choose and the number of products you wish to offer. For a useful overview, you can consult this page: Abonnementen Vergelijking Functionality and layout options are all about the same subscription.
  • Question: I want more products to offer, what about now?
    1. Answer: You can extend and have more products to offer at any time, regardless of the subscription. An email to sufficient.
  • Question: I would not like to have just products, but also information pages on my shop.
    1. Answer:That is possible. You can, depending on the subscription, create up to 100 pages. For an overview see these pages: eigen pagina's


  • Question: How do I place/put images in my shop?
    1. Answer: Images must first be uploaded on the editor of myShop (pages >> Pictures and other documents), then there must be a reference in the excel file to which images are made​​. That upload in three ways: Picture for picture, with a ZIP file that you can upload hundreds of images at once, or via a special tool to partner HostingXS as upload 1 picture in high resolution and the system generates all the formats you want to automatically . For more information see: ImageMaintenance
  • Question: My images are all different sizes, will be automatically updated?
    1. Answer: "The width and/or height of the images in the product list can be set in the editor, but it will be a better result if all images have the same size as they are uploaded. With the free program IrfanView you can create large amounts of images convert them to same format. See also: plaatjes.
  • Question: How do I get images in my list?
    1. Answer: Images can not be incorporated directly into the excel, they need to be uploaded and then the link (url: pages >> pictures and other documents >> you click on the image you want to have the link and copy the url) to the image in excel should be included.

Payment Methods#

  • Question: How can I link my shop to iDEAL?
    1. Answer: Link the subscription to iDEAL with the provider of your choice can be requested through the online help procedure: Ideal. Together with the application for the iDEAL provider clear that my shop iDEAL subscription is requested. IDEAL existing subscriptions that you used on another website will not work within
  • Question: Which provider of ideal can I link to my shop?:
    1. Answer: On this page you will find a list of all payment systems that can be linked to Payment Betaalsystemen.
  • Question: My iDEAL link does not work, I get the message "Unable to redirect to issuer."
    1. Answer: You do not have the correct subscription iDEAL. myShop uses a specific connection with iDEAL, all providers have developed a specific subscription.
    2. Make sure your service provider or your subscription is for the myShop platform.
    3. Make sure your provider and the contract was signed or received.
  • Question: What payment method(s) should I take?
    1. Answer: That depends on several factors such as: service, cost, and whether you want to sell outside the Netherlands. For an overview: Payment Betaalsystemen


  • Question: Can I transfer my domain and email hosting to
    1. Answer: By registering your subscription, you can also register a domain name identical. This is included in the subscription fee. MyShop register them for you to This is only the domain name, without email or (web space). E-mail and / or (web space) you can add on HostingXS hostingXS
  • Question: I already have a domain, can be linked to my shop?
    1. Answer: That is possible. In the DNS records of your domain should be made to our servers, and we can link your domain. For more information see: Domain Name Domeinnaam
  • Question: My domain name is linked, but I'm still see a white screen with "DNS successfully set"?
    1. Answer: Your browser saves visited pages in a temporary memory (cache). To force your browser to the latest version of your site to show, you should delete the cache. You can do this via the menu of the browser. The way each browser is different.


  • Question: I want to use Google Analytics. How do I do that?
    1. Answer: On this page you will find extensive information: Google analytics Googleanalytics
  • Question: Can I verify my site with Google?
    1. Answer: n order to verify your site, three conditions must be met: 1- To generate authentication code should be used from the meta tag option (which is found in the webmaster tools under the "alternative methods"). 2- Verification code must be included in the page that opens by default (that is to set in the settings tab in the editor). 3- Only the character string should be entered in the appropriate field. The remaining code of the meta tag CAN NOT be is used. For more info see: Google Add Sitemap: GoogleAddSitemap
  • Question: How can I optimize my web store for Google?
    1. Answer: See this page for detailed info: Google Overview Googleoverview
  • Question: How can I setup sitemaps ?
    1. Answer: myShop makes a distinction between xml and html sitemaps. The xml sitemap is only for search engines. For detailed information about xml sitemaps see: PageSitemap. Extensive information on the html site maps can be found here: HMTL Sitemap.
  • Question: When I search on Google my keywords are not found?
    1. Answer: Google not indexing the words in the meta tag 'keywords' (pages >> skin >> skin.html >> head >> “<meta>” >> keywords. This doesn´t mean that this tag is useless, but in terms of indexation it delivers nothing.

Shop Setup#

  • Question: How do I get my pages visible in the shop?
    1. Answer: If you have a page created, in the "home page" can link to a tab (you can make yourself), to link a header or a footer link. The tabs are visible in the horizontal menu bar, the header is visible at the top and the footer is visible at the bottom. Only after a page to a tab or link that is linked pages visible in the shop.
  • Question: Hoe krijg ik informatieteksten in mijn pagina's?
    1. Answer: U kunt informatieteksten toevoegen door middel van een 'wysiwyg' (What You See Is What You Get, een soort online tekstverwerker) blok, een html blok, of u kunt één van de voorbeeldblokken aanpassen (deze kunt u kiezen uit de lijst van standaardblokken die u kunt toevoegen aan een pagina . Het is mogelijk om meerdere blokken op een pagina te combineren en op die manier de pagina op de gewenste manier op te maken.


  • Question: How do I set the layout of my shop?
    1. Answer: My Shop offers 17 different skins (layouts) that can be used; within that skins you also could choice of five color combinations. These can be set in the editor, with "pages" and the "home page".
  • Question: Can I customize the layout myself?
    1. Answer: That is possible. The layouts consist of html and css. The set layout can be downloaded and then with an html editor to be adjusted. It is important to the xhtml as little as possible to adjust due to the built-in intelligence.
  • Question: Are Flash and Javascript elements supported?
    1. Answer: Both Flash and Javascript are supported. It is not recommend to use Flash because of the many problematic playback on some mobile devices.
  • Question: Can I use the layout of the product list, more info and confirmations and make such changes?
    1. Answer: That is possible, it is possible to download these templates and adapt them.
  • Question: I have edited my layout, but first I want to see how it looks without my shop suddenly not looking.
    1. Answer: It is recommend to get custom skins in the playground to upload. This is designed for testing purposes.
  • Question: Can I only upload html files but not the custom css files?
    1. Answer: The custom css files should be uploaded to "Pictures and other files." Then, in the html, you have to put the location of the css files to be ordered.

Products List#

  • Question: How do I get my products in the shop?
    1. Answer: PProduct Management is based on Excel. The editor allows you to preview both the product list and the coffee demo and download product list as an example. These lists are sent to you by mail after clicking the download link, so it is important that your email address at the company have entered correctly. You can also download direct link, so you can download a list directly to your computer.
  • Question: After I've uploaded the product list, there are all strange characters in the shop instead of letters.
    1. Answer: "That is caused by the use of special characters like?, E, e, &. To avoid the excel file these characters are created with the html code for that character. A useful overview of these html codes found on this site: html tutorial van Ted Montgomery.
  • Question: After uploading my product list I do not see some images, although they are all correct in the product listed.
    1. Answer: If there are no extra columns added to the excel file does not. In step 2 of the upload process you can create a product list that you want to overwrite, all settings will be retained here Selection.
  • Question: Should I upload everything again when I make changes in my product list?
    1. Answer: If there are no extra columns added to the excel file does not. In step 2 of the upload process you can create a product list that you want to overwrite, all settings will be retained here.
  • Question: If I have multiple sizes and colors of 1 product to offer, subject to all these variants than as a product?
    1. Answer: If all sizes and colors have the same product number and same price, you can have “variations” 1 product line under the market, is seen as a product. If the Variants have different prices and / or these variants have different numbers of stock, all variants of its own product line are processed. myShop see all variants as ‘’separate’’ products.
  • Question: How can I refer to a category of products?
    1. Answer: For detailed documentation about it and see examples at left: URLselectie
  • Question: How can I change the colors and fonts to customize the products?
    1. Answer: It is possible to excel html in the process list so that your words or prices in a different color or size can display. Example codes found on this page: Vanprijsvoorprijs.

Contact Us

Tel: +31 (0)23-7114449
Fax: +31 (0)23-5840688

Ask a question
General Help

  1. Welcome to myShop
  2. Search
  3. Keywords
  4. Print Manuals

  1. Subscriptions
      1. Affiliateshop
      2. VAT
      3. Terms and conditions
      4. Basic web shop
      5. Checkout only Basic
      6. Checkout only Professional
      7. Enterprise order system
      8. Extend subscription
      9. Order System regular customers
      10. Payment periods & discounts
      11. Professional Startup description
      12. Professional web shop
      13. Second webshop
      14. Terminate subscription
      15. Types of subscriptions
      16. To log in or not to log in?
      17. Customer management
      18. Affiliate
      19. Affiliate module
      20. Affiliate marketing
      21. Professional order system
  1. Payment
    1. Afterpay
    2. Beschikbare betaalsystemen
    3. Buckaroo
    4. Directe betaalmethoden
    5. docdata payments
    6. Electronische facturen rechtsgeldig?
    7. Internetkassa (ABN AMRO)
    8. Icepay
    9. iDEAL algemeen
    10. iDEAL ABN AMRO
    11. iDEAL ING bank
    12. iDEAL Rabo bank Professional
    13. iDEAL Mollie
    14. Klarna
    15. Multisafepay
    16. Ogone
    17. Omnikassa Rabobank
    18. PayPal
    19. Sisow
    20. Vemt
    21. Online betaalmethoden
  1. IPad Shop
    1. Ipad nieuw
    2. Ipad doorschakelen
    3. Ipad tekst
    4. Ipad links
    5. Ipad producten
  1. IPhone Shop
    1. Iphone shop

Recent News

  1. Cookies Law

My Shop

  1. Welcome
    1. Email Managment
      1. Management email addresses
      2. E-mail to more than one person
    2. Authorization
    3. Language
      1. Other languages
    4. DNS
      1. Use own subdomain
      2. Can I join my domain and email with ?
      3. I see a white screen after set the DNS
  1. Pages
    1. Pages
    2. Header
      1. Add and modify the Logo
      2. Personal logo with address data
      3. How can I create the main menu?
    3. Blocks
      1. Blocks
      2. Speed up the shop
      3. How do I get text information in a page ?
      4. How I can edit a menu of the products ?
      5. Different menus of products
      6. How I can add YouTube videos on my Shop ?
      7. How I can add Social Media buttons ?
      8. Facebook Like Button
      9. Facebook Like Box
      10. Facepile
      11. Twitter Feeds
      12. Sitemaps
      13. Sitemaps No Pages
    4. Skins
      1. CSS Editor
        1. CSS Editor
      2. Layout and skins
      3. Edit skin
      4. Customize skin
      5. How do I set the layout of my shop?
    5. Tips
      1. Taylor search window
  1. Products
    1. Product List
      1. How do I put my products in the store?
      2. Change some fields
      3. Wizard
      4. Field names in product list
      5. Leave out fields in the product list
      6. Show product groups
      7. To layout fails
      8. Product lists and groups
      9. ProductList Copy and Menu Child
      10. Check url from Productlist
      11. Management product list
      12. Product List Data
        1. Product list upload failure
        2. Product list fails to appear
        3. Collect productlist externly
        4. Automatic uploading of product lists
        5. Collect dynamically customer data
      13. Productlist without layout
      14. Maximum number of products
    2. More Info
      1. Extra images
      2. Text in the \'more info\' screen
      3. Hyperlinks in more info screen
    3. Order settings
      1. Proposal system
      2. Remove the Popup
    4. Search
      1. Extended searching
      2. Speed up the shop
      3. URL-selection
    5. Price
      1. Show \'strike through\' prices
      2. Currency sign in the shop
    6. Variations
      1. Product Variations
    7. Related Products
      1. Related products and accessoires
    8. Tips
      1. Hyper links in product list
      2. Dummy article
      3. Custom Layout
        1. Create Own Layout
        2. Adjust layout product list
        3. Own layout screens
      4. Sort data
  1. Google
    1. Google Check
    2. Search engine
    3. My webshop and Google
    4. I can not verify my site with Google
    5. Google Overview
    6. Google Add Sitemap
    7. Google extra settings
      1. Attract visitors
  1. Order Process
      1. Sequence order process
    1. Shopping Cart
      1. Internet checkout only
      2. No products in shopping cart
      3. What is NaNNaNNaN in my shopping cart?
      4. Promotions
      5. Promotions
        1. Level discount
        2. Level discounts
    2. Address Data
      1. Have the terms of delivery accepted
    3. Shippings
      1. Order collection by customers
      2. Product delivery
    4. Payments
      1. Payment Methods
        1. Available payment systems
        2. Assurepay
        3. Bridgetools
        4. Buckaroo
        5. Checkout only ABN AMRO
        6. docdata payments
        7. Direct Payment methods
        8. Icepay
        9. iDEAL
        10. iDEAL Algemeen
        11. iDEAL ABN AMRO
        12. iDEAL ING bank
        13. iDEAL Postbank
        14. iDEAL Rabobank Lite
        15. iDEAL Rabobank Professional
        16. iDEAL Virtuele Kassa
        17. iDEAL Mollie
        18. My iDEAL link does not work
        19. Multisafepay
        20. Ogone
        21. Standard links for online payment
        22. Payment online
      2. Tips
        1. Payment methods to be integrated?
        2. PayPal
        3. Electronic invoice legal?
    5. Confirmation
      1. No order confirmations
      2. Disable warning
    6. Tips
      1. Adjusted order process
      2. Website integration with frames
      3. Website integration with i-frames
      4. Produce an order
      5. Definition of the \'back\' key
  1. Customers
    1. Customer management
  1. Connections
    1. General
      1. Google Analytics
      2. Google AdWords
      3. Supplier
      4. Link with King
      5. Statistics web shop
      6. Twenga
      7. Link with Exact
    2. Own Connections
  1. Order and Reviews
    1. Order Managment
      1. Fax orders
      2. Invoices and vouchers
      3. Back office link
      4. Link with backoffice (technical)
      5. Order management
      6. XML order document
      7. Printing order confirmation
    2. Reviews
    3. Export Orders
    4. Manage Authorizations
    5. Collect Data Externally
    6. Renumber Orders
    7. Own Layout


  1. Frequently asked questions (FAQ)
  2. Questions to start with
    1. Chamber of Commerce subscription?
    2. Competitors of myShop
    3. Do I have to pay VAT?
    4. Law selling by the internet
    5. myShop banner
    6. Own domain
    7. Powered by myShop
    8. What is myShop?
    9. What is a product list?
    10. Who are we
    11. Preview myShop
    12. I do not have Excel
    13. How to create a product list with Excel?
    14. How to prevent copying
    15. Questions about subscriptions
      1. Which subscription is right for me ?
      2. I want to register, Do I need to rebuild the shop ?
  3. Questions about pictures
    1. How do I put images in my shop ?
    2. Image Maintenance
    3. Where are my pictures?
    4. Missing pictures
    5. More pictures on one line
    6. Multiple points of view
    7. Pictures in overview
    8. I get no pictures
    9. Different sizes
    10. How do I get images in my productlist ?
    11. How I can add a product picture in the order process?
  4. Questions about search
    1. Search options
    2. Background information about search technology
    3. Create deep links
    4. Direct link
    5. Select
  5. Questions about setup my shop
    1. Checklist to set up web shop
    2. Get my shop on-line
    3. Integration of own site
    4. Integration of own site (basic knowledge)
    5. Instructions for site integration
    6. Web shop setup
  6. Technical questions
    1. myShop technology
    2. System messages
    3. Browser related problems
    4. myShop on CD-ROM?
    5. myShop and cookies
    6. Javascript
    7. Personal parameters
    8. statistics404

Custom layout (technical)